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Support

Support

Pre-sales and after-sales support. Default Chinese, also English and Spanish.

Technician servicing a commercial wok range

Support languages

Chinese (default), English and Spanish

Pre-sales and after-sales support is available in Chinese (our default language), English and Spanish. Tell us which language you prefer and we will route you to the right specialist.

  • 中文Default support language
  • EnglishPre-sales & after-sales
  • EspañolPre-sales & after-sales

Support channels

How we help

Pre-sales engineering

Specification review, drawing approval and utility requirements before you commit.

Chinese (default) · English · Spanish

After-sales service

Commissioning guidance, troubleshooting, spare parts and warranty administration.

Chinese (default) · English · Spanish

Documentation

Spec sheets, installation guides, manuals and warranty terms for every model we supply.

Per-model download library

Email

sales@cansyon.com

Phone

+1 (555) 010-0100

Contact support

Whether you are specifying a new line, commissioning a unit or chasing a spare part, our US team is your single point of contact. Support is available in Chinese (default), English and Spanish.

Documentation

Per-model document library

Spec sheets, installation guides, manuals and warranty documents, grouped by model.

IW Series Intelligent Wok RangeIW-9000

View model →

WR Series Wok RangeWR-200

View model →

ST Series Commercial SteamerST-100

View model →

Frequently asked questions

FAQ

How do I get pricing?
We quote per project rather than listing prices on the site. Send us the model, quantity and your site details through the quote form and our team will respond with a written quotation.
Can equipment be built to our specification?
Yes. Custom is one of our four grade lines. Dimensions, burner output, controls, voltage, gas type and finish can all be specified and are confirmed on the approved drawing before production.
What is the typical lead time?
Lead time depends on the series, configuration and quantity. It is confirmed in writing on your quotation, and you will receive an inspection report before the unit is released for shipping.
Do you provide electrical and gas requirements?
Each model page lists installation conditions split into electrical, gas, plumbing and clearances. Where a configuration is not yet fixed, our team confirms the requirement against your site before shipment.
What does the warranty cover?
Warranty terms are quoted per model and administered by our US team. Claims, replacement parts and service coordination are handled through a single US contact.
Which languages can I get support in?
Pre-sales and after-sales support is available in Chinese (our default language), English and Spanish.
Can I order a sample or a single unit?
Yes. Single units and trial orders can be quoted for most series. Volume and dealer pricing are available on larger programs.
Do you supply spare parts?
Yes. Consumables and replacement parts are stocked or sourced for the models we supply, and ordered through our US after-sales team.

Ready to specify your kitchen?

Send us the application, footprint and utilities. Our team will come back with a specification and a written quotation.

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